Refund policy

Personalised cards

Every card is made to order with the details you give us. Under UK consumer law, the usual 14-day right to cancel doesn't apply to personalised items, so we can't take returns or give refunds if you change your mind. This doesn't affect your other legal rights.

Changing or cancelling an order

We start printing quickly. If you've spotted a mistake, contact us straight away and we'll fix it if your card hasn't been printed yet.

Please check your details

We print your card exactly as you type it, so please check names, spellings and dates before you order. We can't refund or replace cards with mistakes in the details you gave us.

Damaged, faulty or wrong cards

If your card arrives damaged or faulty, or we've made a mistake, please contact us within 14 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, including delivery. You don't need to send the card back.

Late or lost in the post

I'm sorry, but cards that arrive after a special date can't be refunded, as delivery times are down to Royal Mail. Ordering early with 1st Class or Tracked 24 gives your card the best chance. If a card goes missing altogether, I'll replace or refund it. See the delivery policy for details.

How refunds are paid

Refunds go back to your original payment method, usually within 5–10 working days of us agreeing them.

Little Paper Club free cards

Free-card codes are valid for 12 months from the date we email them, can be used once, and only on your own account. They have no cash value and can't be exchanged for money. If a free card is faulty or damaged, we'll replace it.